Terms of Service Menu
- User Eligibility
- User Account and Registration Obligations
- User Submissions
- Charges and Pricing
- Website Contents and Accessibility
- Order Acceptance and Cancellation
- Orders Including Alcoholic Drinks and Tobacco Products
- Third Party Websites
- Intellectual Property
- Data Protection
- Trademarks and Copyrights
- Territorial Use
- Applicable Law and Jurisdiction
- Limitation of Liability
- Delivery Windows
- Communicating With You During Order Processing
- Access To Your Delivery Location
- Access Within Your Building
- Meeting Our Delivery Driver
- Return Policy
- Treatment of Our Employees
Welcome to the Shalines.com website (the "Site"). These terms & conditions ("Terms and Conditions") apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.
The Site reserves the right, to change, modify, add, or remove portions of both the Terms and Conditions of Use and the Terms and Conditions of Sale at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes.
Kindly review the Terms and Conditions listed below diligently prior to using Shalines services or its website as your use of the website indicates your agreement to be wholly bound by its Terms and Conditions without modification.
You agree that if you are unsure of the meaning of any part of these Terms and Conditions or have any questions regarding the Terms and Conditions, you will not hesitate to contact us for clarification. These Terms and Conditions fully govern the use of the services offered by Shalines on the Shalines website (the "Website"). No extrinsic evidence, whether oral or written, will be incorporated.
Use of Shalines website is available only to persons that are either at least 18 years of age or are using the website under the supervision of a parent or legal guardian who is at least eighteen (18) years of age.
We grant you a non-transferable and revocable license to use the website, under the Terms and Conditions described, for the purpose of shopping for items sold on the website. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted to use the website without notice to you.
These Terms and Conditions of Use specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive and similar actions are also strictly prohibited.
Some services and features on the website may require registration or subscription. Should you choose to register or subscribe for such services or features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure.
User Account & Registration Obligations
You are the sole authorised user of any account you create with Shalines and are entirely responsible for all activities that occur under such account.
You are responsible for maintaining the confidentiality of any account name you create as well as any password associated with such account. You agree to immediately notify us of any suspected or actual unauthorised use of your account and/or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. By providing your contact information such as phone number and email address, During the registration process, you agree to receive promotional emails with information including but not limited to availability of items in your order, status of your order, promotions, other information that Shalines may deem fit to send you. At any point, you may request us to discontinue sending you such information. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. If Shalines believes that there is likely to be a breach of security or misuse of the Shalines website, we may require you to change your password or we may suspend your account.
Within reason, Shalines may suspend or cancel your account for a variety of reasons including but not limited to breach of your obligations under these Terms and Conditions.
Shalines shall not be responsible or liable in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these Terms and Conditions.
Anything that you submit to the Site and/or provide to us, including but not limited to various kinds of communication in the form of comments, reviews, photographs, videos, comments and suggestions (collectively, "Submissions") will considered non-confidential and will be available for Shalines to use as it deems fit in any medium and in any territory globally and shall not be returned to you.
In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content.
All users of the Shalines website hereby agree not to submit material that: (i) is false pretence, misleading, copyrighted, subject to privacy or publicity rights or otherwise subject to third party proprietary rights unless you are the owner of such rights or have permission from the owner to submit the material; (ii) is unlawful, illegal, obscene, harassing, defamatory, libellous, treasonable, pornographic, hateful, racially, religiously or ethnically offensive or is otherwise inappropriate; (iii) could damage the reputation of Shalines or any third party; or (iv) impersonates another person. Shalines reserves the right to remove any submission at its discretion and not least if the submission breaches any of the above listed terms.
Shalines does not endorse submissions made on its website and Shalines disclaims any liability in connection with any submission. You accept that by accessing Shalines website you may be exposed to submissions that may be offensive, inaccurate or distasteful, and you hereby waive any legal rights or claims you may have against Shalines in relation to this.
Charges and Pricing
WMembership on Shalines.com is free. Shalines.com does not charge any fee for browsing and shopping on Shalines.com. However Shalines.com reserves the right to change its policies from time to time and charge a fee. In particular, Shalines.com may at its sole discretion introduce new services and modify some or all of the existing services offered on Shalines.com. In such an event Shalines.com reserves, without notice to you, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee and related policies shall automatically become effective immediately once implemented on Shalines.com. All fees and prices on the website shall be quoted in Nigerian Naira and subject to change, unless otherwise state. You shall be solely responsible for compliance of all applicable laws including those in Nigeria for making payments to Shalines.com.
You are responsible to inspect Goods upon delivery and entitled to reject Goods if not in good condition at delivery point. Return of Goods after delivery are made according to Shalines Supermarket Return Policy and are applicable only to non-perishable Goods. All prices are fair, comparable and competitive to the prevailing prices in Lagos for same items.
Website Contents and Accessibility
While care is taken to ensure the content published by Shalines on its website, including but not limited to product images, product names, product descriptions, product functionalities, product uses, product ingredients and prices, is reliable, accurate and complete, errors may occur and you hereby agree that Shalines will not be liable in any way for such content.
Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.
Our aim is to ensure accessibility to the website at all times, however we make no representation of that nature and reserves the right to terminate the website at any time and without notice. You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.
Order Acceptance and Cancellation
Shalines reserves the sole right to determine which orders to accept and process as well as the right to cancel any order at its own discretion. However, Shalines will ensure that the cancellation of any order is communicated in an appropriate time and manner.
Representations of Goods for sale made by Shalines Supermarket via the Hub or Website do not constitute an offer to sell but an invitation to treat.
You will be taken to have communicated your offer to purchase any Goods when any requirement set out in these terms has been met.
Orders Including Alcoholic Drinks and Tobacco Products
Alcoholic drinks and tobacco products may only be purchased by individuals who are at least eighteen (18) years of age. By purchasing such products on the Shalines website, you confirm that: (i) you are at least eighteen (18) years of age; and (ii) you will provide legitimate and legally recognised identification confirming your age to the driver upon delivery of your order (iii) you accept that failure to provide such identification may result in Shalines and its employees or agents refusing to deliver your order (iv) you accept that Shalines and its employees or agents reserve the right not to fulfil delivery of your order if there is any doubt that the identification provided by you is illegitimate, fake or falsified in anyway.
Third Party Websites
Shalines may provide web links to websites owned or operated by third parties. Shalines does not endorse the content or any products or services available on such websites and is not responsible for such content. Your connection to any other websites from the Shalines website is at your own risk.
Unless otherwise stated, all rights to intellectual property and database rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to content, layout, design, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times proprietary to Shalines or our licensors.
Users of this website may browse the website and may download material displayed on the website for non-commercial, lawful, personal use only, provided all copyright and other proprietary notices contained on the material so downloaded are retained and such information is not modified, copied or posted on any networked computer or broadcast in any media. All other copying, reproduction, posting on any other website, republication, downloading, uploading, encoding, modification, translation, public performance or display, distribution or transmission of any portion of this website, or the making of any derivative works from this Website, is prohibited without the express permission of Shalines.
Both parties agree that all. Use of such material will only be permitted as expressly authorized by us or our licensors.
Any unauthorised use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Trademarks and Copyrights
This website is owned, controlled and operated by Shalines. All material on this website, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us or provided us permission to use such material.
The material on the Shalines website may be used by you for personal, non-commercial purposes. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of Shalines, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.
Shalines offers no guarantee that items on the Shalines website are appropriate or available for use in locations outside Nigeria, and accessing the Shalines website from territories where its contents are illegal or unlawful is prohibited and done at the user’s risk. Ultimately, the user is responsible for ensuring that accessing or using the Shalines website is done in accordance with applicable local laws.
Applicable Law and Jurisdiction
These Terms and Conditions of Use shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions of Use will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Nigeria in English and governed by Nigeria law pursuant to the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004, as amended, replaced or re-enacted from time to time.
The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Nigeria and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
Limitation of Liability
You agree that Shalines shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from or in connection to use of Shalines services or website. In no event shall Shalines total liability to you exceed the amount paid by you to Shalines.
Upon any termination of this Agreement, you shall immediately cease all access to and use of the Shalines website and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of the website in whole or in part.
Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination.
If you are dissatisfied with the website or with any terms, conditions, rules, policies, guidelines, or practices of Shalines in operating the website, your sole and exclusive remedy is to discontinue using the website.
For your convenience, we offer a number of windows in which we expect to deliver your order. At checkout, you may select your preferred window and we will make every attempt to deliver within that time period. In the event that there is a delay to delivering your order within the exact time window, you will be notified as much in advance as is possible. Ultimately, the delivery windows are a guide and we are not contractually bound to deliver within the stipulated time period. What we do guarantee is that your order will be delivered within 24 hours of the time of your selected delivery window. That said, majority of our customers’ orders are delivered within their chosen delivery window and it is always our goal to achieve this.
Communicating With You During Order Processing
While processing your order, we may need to contact you to discuss availability of some of your items and any replacements we may want to suggest to you. At checkout, we ask customers their preferred means of us communicating with them (phone call or SMS/email). Whichever medium you select, we request you to have access to it so you can respond in a timely manner so as to allow us process and deliver your order within your preferred delivery window. Customers who are late in responding may have their delivery rescheduled in order not to delay delivery of other customer orders slated for the same window.
Access To Your Delivery Location
We always endeavour to deliver your order directly to your doorstep, however if access to your location is limited due to unforeseen circumstances, then we will require you to notify us in advance and also to meet the delivery driver at a convenient and more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your delivery or a cancellation of your order.
Access Within Your Building
Our delivery drivers are very happy to carry your order to your doorstep and even into your home, if you want them to. If your building has an elevator, the drivers will bring the order to any floor you’re on. If, however, the building has no elevator, the highest floor the drivers will walk up to is the 4th floor (assuming the ground floor is the 1st floor). Also, if your order contains large and/or heavy individual items such as water refill bottles, the driver will only walk up to the 2nd floor (assuming the ground floor is the 1st floor) if the building has no elevator.
Meeting Our Delivery Driver
In order to enable our delivery drivers’ effect timely deliveries, they are mandated to wait a maximum of 15 minutes for each customer to receive their orders from them. After contacting a customer (either by phone call or SMS) and the customer is either unresponsive or fails to show up after 15 minutes, the driver will leave and another delivery attempt may be made which may be subject to an extra charge. Also note that Shalines will not be liable for any damage caused to products (such as fresh meat and vegetables or frozen produce) as a result of the additional time the products spend due to a customer being unresponsive and/or unavailable to take delivery of such products.
Once an order has been placed and paid for, Shalines is unable to accept a cancellation of the order. Neither is Shalines able to process a refund (either to the customer’s Shalines wallet or their bank account).
If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and Shalines will be unable to accept any returns. For this reason, we ask customers to carefully check and confirm the accuracy of their order with the delivery driver before acknowledging receipt by signing. Shalines will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discolouration, rust, or any other aesthetic impairment that does not affect the taste, functionality or integrity of the actual product may not be accepted by Shalines as a return.
If an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock, any credit due to you will be added to your Shalines eWallet. We do not process refunds to bank accounts.
Whenever possible, each provision of this Agreement will be interpreted in such manner as to be effective and valid under applicable law, but if any portion of this Agreement is held to be invalid, illegal, or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality, or unenforceability will not affect any other provision or any other jurisdiction, but this Agreement will be reformed, construed, and enforced in such jurisdiction as if such invalid, illegal, or unenforceable provisions had never been contained herein.
WYou must follow the instructions and safety warnings provided with the Goods on sale at Hub and Website. Shalines Supermarket will not be liable for any damage, loss, injury or death caused by any failure to do so. Third-party manufacturer’s warranty applies to Goods purchased and used by you.
Treatment of Our Employees
Shalines employees always strive to please customers and often go to extra lengths to ensure customers are fully satisfied with the service. We expect that our customers will accord the same courtesy and respect to all our employees they may engage with via email, over the phone or in person. Our employees mean a lot to us and without them, we will not be able to provide the level of service we offer our customers. So, while we will be patient with customers, we will not tolerate any written, verbal or physical abuse to our employees by anyone. Any breach of this by a customer may result in our refusal to fulfil the customer’s order. In such an instance, if the items in the customer’s order have already been picked and paid for, we may decide not to deliver to the customer’s location and instead require the customer to pick up the order at a location of our choosing. If, however, the items have not been purchased, we may process a refund after deducting relevant bank, transactional and operational charges and costs Shalines may have incurred. Shalines reserves the right to report any incidence of abuse to the appropriate law enforcement authorities.